FAQs
We’ve put together answers to some of the most common questions our customers ask about our services. Whether you’re looking for information on booking, pricing, availability, or itinerary planning, you’ll find helpful details here. If you can’t find what you’re looking for, feel free to contact us—we’re happy to help.
What3Words is a free 3rd party app that assigns a 3 word combination to every 3m by 3m square on the planet. This is now used by over 80% of the delivery services and all of the emergency services in the UK.
This app allows us to identify exactly where we are targeting to be / for you to confirm exactly where you would like us to arrive with the bus to collect you. It is also especially useful when we are at big events (i.e. carparks at horseracing / gigs, to make it easy to find the bus).
What3Words (and a more detailed explanation) is available at:
No, we factor the cost of the airport parking into our figure, we will work with you to arrive into the drop-off / pick-up area based on when you are coming out of the airport / when dropping you off. All we would ask is that you alert the driver when your bags appear, so that we can only enter the charged area when you are ready for us (to avoid additional charges to us where possible please).
We try our hardest to look after our customers, so generally we try to avoid any such charges. Please confirm to us as soon as possible if you no longer require a booking, so that we can release drivers / take alternative bookings in the allotted time. Where there are upfront costs (e.g. accommodation etc) we will make this clear and these third party costs will stand, so deposits are unfortunately not refundable.
Bookings can be paid by direct bank transfer or in cash on the day, either are fine.
Within reason we will seek to accommodate you, which can sometimes be dependent upon whether the driver has an adjacent booking. Additional stops will likely incur an additional charge, which can be discussed and agreed with the driver.
We will always do our best to accommodate our customers wherever we can. Sometimes tachograph rules or an adjacent booking can limit how long we can wait. Delays of over 30 minutes from the agreed time may incur an additional charge, or in the worst case prevent the driver from being able to wait for you or your group.
Minor spillages on the floor of the vehicles are generally fine. If seats are soaked through or should a passenger unfortunately be sick on the vehicle the vehicle may have to be taken off the road. There is a clean up process and group organisers should expect a charge of £50 to remedy the position. Each situation is different, and the driver will have an element of discretion based upon the individual circumstances.
At the end of each shift our drivers do check the vehicle over for any items left on the bus. In some cases the vehicle will handle consecutive bookings. Please contact either your driver, or info@mclayminibuses.co.uk as soon as possible, so that we can seek to get any items held safely until they can be collected / we can drop them to you if we have a suitable journey in the next few days.